1/12/2024 0 Comments Incontrol jaguar comBy clicking 'Accept All,' you accept all cookies from this website. To find out more about the cookies we use and how to manage them, please visit our Cookies and Privacy Policy. These first-party and third-party cookies enable important functionality to operate, and help us monitor and improve how the website works. We also share information about your use of our site with analytics partners. Short of the temporary unavailability of their servers early this tuesday morning, I didn't experience anymore issues with the Remote uses cookies to personalize content and give you the best experience on our website. That apparently has been my lucky experience since about ~28 december (as far as I remember the exact date - between Christmas day and New Year's eve for sure). Chances are it could be fixed once and for all without a dealer visit. Then re-insert your SIM and reconfigure your WIFI (if any and needed).īest would then be to check the website again, if all goes right there, eject (kill) the App, restart it and see it it now shows up to date information. You might have to power down the car again and restart it once more. The new InControl Touch Pro Duo System for the Jaguar I-PACE Electric SUV is among the most advanced automotive infotainment systems in the world. At that point try a long press (>10 sec, at least until it blinks slower than at the beginning) of the bCall button (as described, the one on the left, not the one which is red illuminated). In some cases, it might solve itself by removing your SIM card, disconnecting WIFI - so that the car has no other communication means than the TCU-embedded eSim, powering down the car, locking it ( not connected to any charger) for at least 15 to 30 min to get a deep-sleep (experience varies), then unlocking and starting the car without the brake pedal (power to equipment only, can't drive). And if they long-press (>10 sec) the bCall button (the left one on the ceiling close to the cabin light), that will trigger the reconnection with the server, the download of the required fixed configuration file (previous one was responsible for this bug occurence). The dealer has a mean to trigger a reset through their diagnostic equipment which undoubtedly will fix that. This is something that happened to a lot of people in december and early january, and a symptom of a TCU dead in the water until it finally reboots properly. If there is no error message and outdated information, then most probably the car itself isn't in touch anymore with the server. If there is an error message, this is the same situation I experienced earlier today: it fixed itself some +1 hour later. What happens if you visit ? Do you get an error message shortly after login or you have no error message, but clearly see outdated information ? You might try not connecting your car to a charger, because it seems that it might enter a deeper sleep when not connected and maybe reboots the telematics unit after a couple of hours without power? I added the car to my account again and all works well, with a connection error sometimes when scheduling departure times, but after multiple tries, it worked every time. After a couple of seconds the button will flash amber quickly. This continued for a couple of days, but then magically solved itself. To connect the vehicle with your account, go to the vehicle and start the engine Press and release the cover on the Optimized Jaguar Assistance button located on the left hand side of the overhead console Press and hold the button. Dealer informed me this is an issue with my telematics unit and they need to look at it in the workshop. Which resulted in a dead lock, because the car was only half removed, so could not add it again either.ĭealer called InControl and they couldn't connect to my car (nor track the car.) either. Next step was to remove the car from my InControl account, but that could not be completed, because a connection with the car could not be established. Do you still see your trips on the InControl website? In my case, trips on the website were not showing either, so it was a problem with the car. Dealer recommend me to remove the app, but that didn't solve my problem.
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